EML Country Manager, Madrid

EML Payments
Full Time
3 weeks ago

To apply to this position, please send your CV to Recruitment.Europe@emlpayments.com.


Role Title

Country Manager, Madrid

Reports To

CEO, Payment Card Services Ireland Ltd


Madrid, Spain


The team you’ll be joining 


Payment Card Services Ireland Limited (“PCSIL”) is an Electronic Money Institution (“EMI”), regulated by the Central Bank of Ireland (“CBI”). The  regulated activities it undertakes are limited to issuing e-money and associated payment services. It is wholly owned by EML Payments, an Australian entity listed on the Australian Stock Exchange.

EML Payments is a global leader in payments transaction technologies, turning everyday interactions with businesses into exceptional experiences. Our mission is to create awesome, instant and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our aspirational vision is to offer our customers a feature rich, fully embedded payment solution, via a simple single touch point.

We are a global tech company—and we run the everyday transactions that make your life easier. EML is an issuer and processor of prepaid financial cards, ranging from reloadable cards through to traditional, single-store gift cards. EML operates in an expanding market, with prepaid financial products supported by strong technological functionalities, growing strongly and well in excess of traditional credit offerings. EML headquarters are located in Brisbane, Australia, with approximately 550 employees globally.

Whilst your direct reporting line is into the CEO of PCSIL, you must be familiar with organisations with international matrix reporting structures.


Company Culture & Values


Our team knocks the boring out of payments and we do it in our own unique way: having a ‘one team’ mentality, being open, honest and trusted, bringing awesome every day, and knowing that simplicity is genius! Our core values are One Team, Openness, Awesomeness and Simplicity.

Our place is one of collaboration, teamwork & innovation. But, above all, it’s one that embraces difference. And, rather than have you blend in, we want to help you unleash your full potential.


The Role


The Country Manager, Madrid, is the main customer and regulatory point of contact for our EML country clients and internal teams.

This role is comprised of three core elements:

Branch Management, Team Leadership and Business Development.

This role is classified as a PCF 16. As such the incumbent must meet the relevant Fitness and Probity Standards (code issued under section 50 of the Central Bank Reform Act 2010).


What you’ll bring

To be effective in this role you will have a strong foundation of experience in customer account management and knowledge of customer related risk and regulatory matters. You will be highly commercial, and solution focussed, with the ability to work collaboratively and innovatively - a must in this fast -moving business. Working in a matrix organisation you will work in collaboration with and support functional leads in the delivery of the European strategic objectives.  Ideally, you will have experience within a regulated business, and understand the regulatory requirements of an Electronic Money Institution.

Key Responsibilities;

  • Responsible for relationship building and customer management
  • Act as the main escalation point of contact for all in country customers, providing input and support to the account management and new busines development teams
  • Act as the main point of contact for regulatory level questions, liaising with and escalating to appropriate teams to respond and resolve questions
  • Provide country/regional level input to customer strategies and account management including regulatory and compliance practices
  • Network effectively with local customers and develop strong professional relationships
  • Liaise with Regulator(s) on any issues needed to deliver product and services in country
  • Collaborate with regional leadership to strategise on how best to roll out product and operational changes or onboarding programs
  • Feed into regional strategy leveraging knowledge of local market
  • Proactively identify, manage, and escalate country issues related to commercial partnerships and service delivery, triaging and coordinating communications and resolution efforts by Account Management and Sales colleagues
  • Mentor both direct and in-direct reports especially regarding our values and vision
  • Synthesise monthly, quarterly and annual reports on progress and development of country
  • Adapt business model to be culturally relevant without losing its identity
  • Contribute to the overall global success of our company.
  • Build an engaged and empowered team and wider culture,
  • Support, manage and grow your people to fulfill their potential
  • The above is not an exhaustive and you may be required to assume other responsibilities from time to time


What you’ll bring

  • 10 years+ in leadership in a commercial business setting
  • Solid experience with Regulatory bodies
  • Ability to thrive in high-pressure situations
  • Outstanding negotiating skills
  • Exceptionally well organised and driven by success
  • Analytical thinker with superior problem-solving skills
  • Fluent in Spanish and English.
  • A drive for collaboration and excel at fostering relationships


What we offer you

  • Flexible working - Be empowered to work smarter, in a way that suits your lifestyle
  • Fast-paced dynamic working environment
  • Global business landscape that connects you with colleagues working throughout Australia, UK, North America and Europe
  • Participation in the company bonus scheme
  • 12w Parental Leave, Birthday Leave, Volunteer leave & Paid Professional memberships.


EEO Statement

Integrated into our Core Values is EML's commitment to diversity and inclusion. EML is committed to being a globally inclusive company where all people are treated fairly, recognised for their individuality, promoted based on performance and encouraged to strive to reach their full potential.

We believe in understanding and respecting differences. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at EML has an ongoing responsibility to respect and support a globally diverse environment.



Website link: https://www.emlpayments.com/

Madrid, Spain